wibid's Privacy Policy — Your information is safe with us
This policy explains in detail how your personal information is collected, used, and protected on the wibid platform. We believe transparency and security are the foundation of trust.
Table of Contents
wibid ("we", "our", or "platform") operates a safe and trustworthy online betting and casino service for players in Bangladesh. We handle the personal information you provide while using our website wibid.lat with the utmost responsibility.
This Privacy Policy ("Policy") explains what information wibid collects, how it is used, who it may be shared with, and what rights you have regarding your information. By using our services, you are considered to have accepted the terms described in this Policy.
1. What Information We Collect
The following types of information may be collected during registration, transactions, and use of the wibid platform:
👤 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Residential address
- Profile photo (optional)
💳 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
🖥️ Technical Information
- IP address and device type
- Browser version and operating system
- Login time and session information
- Cookie and local storage data
🎮 Gaming Activity Information
- Play history and betting details
- Preferred game categories
- Bonus and promotion usage records
- VIP level and rewards history
Voluntarily Provided Information
When you contact our support team via live chat or email, any information you provide — such as descriptions of issues, screenshots, or the subject of your request — may be stored in our records.
2. How Collected Information Is Used
wibid uses your personal information only for the following legitimate purposes:
- Account Management: Completing the registration process, verifying identity, and ensuring account security.
- Transaction Processing: Managing deposit and withdrawal requests and ensuring secure payments via bKash, Nagad, Rocket, Upay, and bank transfer.
- Service Improvement: Analyzing user experience to improve the quality and functionality of the platform.
- Customer Support: Providing 24/7 live chat and email support to resolve your complaints, questions, or issues.
- Fraud Prevention: Identifying unusual activity, preventing money laundering, and maintaining the overall security of the platform.
- Responsible Gaming: Monitoring playing patterns to identify problematic gaming behavior and providing assistance when needed.
- Legal Obligations: Complying with applicable laws and regulations and responding to legitimate requests from authorities.
- Communication: Keeping you informed about important updates, service changes, or policy-related matters.
What We Do Not Do
wibid does not sell, rent, or exchange your personal information to third parties. Your information is used only for the purposes stated in this Policy.
4. Cookies & Tracking Technologies
The wibid website uses various types of cookies and similar technologies to improve your browsing experience.
🔑 Essential Cookies
These cookies are essential for maintaining login sessions, verifying security, and running core services correctly.
📊 Analytics Cookies
Used for traffic analysis to understand how users visit the site and to improve the quality of the service.
⚙️ Functional Cookies
These cookies are used to remember your preferred language, theme, or other settings and to provide a personalized experience.
🛡️ Security Cookies
Used to detect malicious bot activity, prevent CSRF attacks, and ensure account security.
Cookie Controls
Most browsers offer the option to disable or delete cookies. However, disabling essential cookies may prevent some core wibid services from working correctly, such as maintaining login sessions.
5. Data Security Measures
wibid applies industry-standard technical and organizational measures to protect your personal and financial information:
- SSL Encryption: All data transferred between you and the server is protected by SSL/TLS encryption, preventing it from being read by third parties.
- Password Hashing: Your password is never stored in plain text; it is stored in hashed form using strong cryptographic algorithms.
- Two-Factor Authentication: The option to use two-step verification is provided to enhance account security.
- Regular Security Audits: Regular technical reviews are conducted to identify and address security vulnerabilities on the platform.
- Access Controls: Only authorized staff can access your information, and every access is logged.
- Firewall & DDoS Protection: Multiple layers of protection are maintained at the server level to prevent unauthorized intrusion and attacks.
In the Event of a Data Breach
In the event of a security breach that may affect your information, wibid will notify the affected users as quickly as possible and take the necessary remedial action.
6. Data Retention Period
wibid retains your information only for as long as is necessary to provide services, meet legal obligations, and manage legitimate business purposes.
📁 Active Account
All necessary information is retained while your account is active and during use of the service.
⏳ After Account Closure
Even after an account is closed or deactivated, financial records and transaction history may be retained for a specified period to meet applicable legal requirements.
🗂️ Disputes & Complaints
If a dispute or legal process is ongoing, the relevant information will be retained until that process is concluded.
🗑️ Deletion Requests
You may request deletion of information that is not subject to legal obligations. Contact [email protected] for processing.
7. Your Data Rights
As a user of the wibid platform, you have the following rights:
Right to Access
You may contact us at any time to receive a copy of the information we hold about you.
Right to Rectification
If any information is incorrect or incomplete, you may request a correction.
Right to Erasure
Where there is no legal obligation to retain it, you may request deletion of your personal information.
Right to Object to Processing
You may object to the use of your information for specific purposes, particularly for marketing-related activities.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted.
Right to Data Portability
You may request to receive the information you have provided in a structured format.
How to Exercise Your Rights
To exercise any of the above rights, write to us at [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English.
8. Minor Protection
Not for anyone under 21
wibid services are for users aged 21 and above only. We do not knowingly collect personal information from minors.
Age is verified during the registration process. If we become aware that information from a minor has been collected for any reason, that account will be closed immediately and the information will be deleted. Parents or legal guardians may contact us regarding this matter at [email protected].
9. International Data Transfers
wibid may use servers and technology partners located in various parts of the world. As a result, your information may be processed or stored on servers outside of Bangladesh.
Regardless of where data is transferred, wibid ensures that:
- Data protection standards equivalent to those described in this policy are maintained.
- Appropriate contractual safeguards are in place for international data transfers.
- Third-party partners are contractually bound to comply with our privacy standards.
10. Policy Changes and Updates
wibid reserves the right to amend or update this privacy policy at any time. In the event of changes:
- For significant changes, a notice will be posted on the website or sent to your registered email address.
- The updated policy will take effect from the date it is published.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
- Previous versions of the policy are retained by us and may be provided upon request.
We recommend that you review this policy regularly so that you remain informed about the latest changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team:
💬 Live Chat
Use our live chat for immediate assistance:
24 hours a day, 7 days a week — in Bengali and English
Have more questions?
Visit our FAQ page to learn about any of wibid's policies or services, or log in directly and contact support.